Questions?
We would love to help you. Please send an email to wecare@Boutiqueofjoy.com
Nope! You are welcome to initiate cancellation of the "Monthly Refresh" charges/shipments at any time.
To cancel, simply login to your account: Under the “Your Subscription(s)” button, click “Edit”. On the next page click “Cancel Subscription” (bottom left). If you need any help, by all means, please email us at wecare@Boutiqueofjoy.com
Pro Tip: The system auto-charges your credit card on file at 12:00AM on the first day of the month, so if you don't want that month's shipment, please make sure you have canceled before then; otherwise, that month will charge and ship.
So that the recipient has time to enjoy their first photo, and to avoid double stacking charges/shipments, if your order was placed on/after the 20th of the month, we will auto-pause your first “Monthly Refresh” shipment/charge until the following month.
During your first 12 months of service, your monthly rate will not increase. Upon completion of billing for your twelfth shipment, your monthly fee will automatically be adjusted to the current price structure advertised on the Website.
Our shipping goals:
- The first month "Startup Package" is typically finalized and handed to the shipper within one week of order placement (holidays and high-volume periods may take longer). USPS Ground Advantage®, our primary delivery protocol, posts delivery times that can be found here. Shipments originate from zip code 93619-5217.
- "Month 2 and beyond" shipments are prepared for your gift recipient in the first week of each month following your initiating purchase and sent via USPS First-Class Mail®. USPS’ delivery times can be found here. Shipments originate from zip code 93619-5217.
Unfortunately, no. Please order your gifts well in advance of your needed date, especially if it is a high-volume occasion. We work diligently to get orders out as quickly as possible, but we are at the mercy of USPS for their delivery timelines.
Here is a quick video for you showing how to update your photo.
There are special cleaning and care practices. Acrylic is soft, but much safer than glass. To keep your frame in optimum condition, please click here for our complete care overview.
We want happy clients. It is why we do what we do. If there is an issue that we can assist with, please email our support team at wecare@Boutiqueofjoy.com. Returns and refunds are not permitted. All sales are final. Please see our Terms of Service for additional information.